How on Earth Did Your Competitor Manage to Steal All Your Customers?

That's the golden question, isn't it?

You see, most marketers on the verge of losing customers flail around desperately trying to win back those customers. So they offer a killer deal (maybe a low price or a special bonus) if their customers will stick with them and not turn a cheating eye to the competition.

But that rarely works.

Look around -- even at your own buying history -- and you’ll notice price may be a consideration, but it's never the only consideration. Otherwise no one would buy the Rolex watch over the Timex that does just as good of a job at keeping time.

So what's going on? Why do your customers leave?

Here's the secret: Dan Kennedy discovered that 68% of your customers who are considering jumping ship are doing so because of customer service issues. Sixty eight percent!

Consider this analogy for a moment...

If you were in charge of fixing a dyke that held back a lake from flooding a city, what would be your focus? Would you spend all your efforts sandbagging the teeny cracks where water is merely dripping…or would you focus on the gaping holes where the water is ferociously gushing out?

You'd focus on the big holes, right? (that's because you’re smart)

And yet plenty of marketers don't do that in their own business. They run around and try to stop customers who are dripping out slowly through cracks in pricing or other trivial issues. Meanwhile they have their backs turned to the 68% of their customers that are gushing out from the gaping customer service hole.

But not you -- you're better than that. And you're smart enough to get your hands on this new report that will teach you everything you need to know about keeping your bank account flush with repeat business!

 

Download this exciting report now and you'll instantly discover:

• What one piece of customer service common sense marketers keep forgetting -- and how they're losing customers because of it!
  
  
• Why building pre-launch buzz can absolutely destroy your credibility (if you don't think building anticipation is a customer service issue... think again)!
  
  
• The cold, hard truth about outsourcing as it relates to your customers -- and how these simple mistakes can bankrupt your business!
  
  
• How virtual “water cooler” talk and venting on forums is perceived by customers -- do it wrong and you'll be haunted for years to come!
  
  
• How your excitement about a sale can turn into a customer service nightmare -- and how to avoid this costly mistake!
  
  
• How email has turned from an incredibly useful business tool ...to the reason you could be losing customers and sales!
  
  
• The truth about how to handle customer complaints -- do this right, and even unsatisfied customers will become rabidly loyal customers for life!
  
  
• And Much More!